Outside-the-Box CRM Thinking
Victory Solutions' approach to developing a CRM was outside-the-box thinking compared to other CRMs. Our vision was to develop a CRM that was designed by dealership personnel for their use. In 2001, we went on a two-year mission interviewing and working with dealers, salespeople, and managers to see what they needed in a CRM. The number one request was simplicity—it had to be easy to use. Most CRMs in the market today have been developed by programmers who love to write code, not build relationships with customers resulting in sales. Features include customer relationship management (CRM), showroom traffic and phone up logging, capturing leads from your website and social media, email and text communication, and customer tracking providing your team exceptional customer service.
Feature Benefits
Dedicated Support
Dedicated team member seven days a week with direct cell number contact. Direct access to the owner: President Jose Juarez 352-572-9405
Lead Management
Track floor traffic, phone ups, digital leads. Search by customers, prospects, and vehicles. Custom digital lead distribution. Track phone, email, and text communications.
Call Center Reporting
Our call center has been in operation from day one. All calls performed by our seasoned Victory team will show up in your Victory CRM under customer files.
Texting Package
Full SMS capabilities to communicate with your customers via text messaging. Optional add-on for $99/month.
Dashboard
View your daily call-to-action list in one easy report. Managers will be able to see all team members' activities and performance.
Digital Lead Routing
Distribute leads to top performers or use the round-robin approach for fair distribution across your team.
Website Integration
We have partnered with website providers in the industry so all leads flow seamlessly into the CRM.
Dealer Group Integration
Manage multiple store locations with one login using one system for managers and owners.
Call Center Options
We offer several call center services for your store, from digital lead follow-up to 100% guaranteed ROI campaign promotion calls.
Management Reports
Measure team performance and efficiency with comprehensive reporting and analytics tools.
Call Center Services That Drive Results
Victory Solutions Call Center has been serving dealerships since 2003. Our experienced team provides comprehensive call center services designed to increase your sales, improve customer satisfaction, and maximize your ROI. Every call is handled by trained professionals who understand the marine industry and your customers' needs.
Our Call Center Services
Daily Traffic Follow-Up
Follow up on daily floor traffic and phone ups, gathering business intelligence and turning the "just looking" customer into a sold customer.
Service Customer Follow-Up
Follow up after the repair order is closed, uncovering any hidden customer issues and giving management the opportunity to address them.
Post-Sale Follow-Up
CSI follow-up for all customers who purchase a boat, ensuring customer satisfaction and building long-term relationships.
Campaign Calls
Contact previous customers with offers to trade or purchase a new boat. If the campaign doesn't pay for itself, it's FREE - 100% ROI guarantee!
Digital Lead Follow-Up
Our team responds to your digital leads within 5 minutes during operation hours with a real trained representative, not an automated response.
Dragnet Program
Follow up on everyone who enters the dealership. Find out how many customers never get greeted by your sales team and save deals every month.
Continuous Prospect Follow-Up
Follow up with customers every 60 days who visit the store and do not purchase. Most salespeople drop customers after 30 days - we don't.
Why Victory Solutions?
A Handshake Is Our Contract
No long-term commitments, no hidden fees. We believe in earning your business every day through exceptional service and support.
Call me directly
Jose Juarez: 352-572-9405
22+ Years of Excellence
Trusted by dealers nationwide since 2003. Built by dealers, for dealers, with your success as our primary focus.